An administrative supervisor is responsible for managing employees, ensuring compliance with company policies, resolving issues and facilitating communication between senior managers and administrative employees. This position is found in large organizations, usually within the administrative services department. In a smaller business, the tasks usually performed in this role are completed by the business manager.
The primary responsibility of someone in this position is related to the management of other employees in administration services. Human relations responsibilities can include recruitment, hiring, discipline, performance evaluation and termination. All these tasks normally are completed with the support and advice of the human resources department, but it is the responsibility of the administrative supervisor.
The administrative supervisor must ensure that all business procedures used to complete operational responsibilities are followed by his or her direct reports. In some cases, he or she is involved in the creation and maintenance of an operations manual or other instruction guides. Spot checks and random follow-ups are great ways to confirm that all the procedures are being followed.
A supervisor is expected to resolve problems between employees as well as complaints from clients. This process includes collecting information from all of the involved parties, reviewing the evidence and making a decision that will resolve the problem. Familiarity with company policies and a firm understanding of a client's needs are central to performing this aspect of the job well.
In most organizations, the administrative supervisor meets regularly with the operations or administrative manager. During these meetings, the manager provides the supervisor with information about the strategic direction of the company, issues that have been identified at the higher levels and any other concerns. In turn, the supervisor updates the manager on issues or challenges at the lower level and provides input on possible solutions. Someone in administrative supervision shares relevant information with his or her team and to maintain confidentiality about possible decisions or changes in direction. Communication skills and discretion are absolutely essential for anyone in this position.
In order to qualify for a position as an administrative supervisor, post-secondary training in business administration usually is required. This education can be completed at almost any community or career college, because the program is widely available. Some candidates have a university degree. This level of education is not required, but it might be helpful when looking to move into a senior management position.
